Commercial Training: System Systems Systems
Similarly, the definition of system is "organized and coordinated method, method." Well, I can tell you that at the beginning there were no systems in my business. As I have said from the beginning, I started with an idea to sell a product online. What followed was a series of ad hock decisions, a lot of experience and error, a lot of errors, which would eventually form my company's system. There was no "guidance" or anyone next to me telling me what to do next. My measurements when it was time to change things and develop better features or systems was the company itself.
For example, as I said at the beginning of my business I ran around like a headless chicken, meet the designer and drive on a printer; I was doing everything. And it was fine at the beginning because it was all new and I was just so excited that my idea was starting to flourish. But after a while, I realized that there had to be a better and faster way to do things. And as my customer's number rose, I realized that I could not continue working this way, because I was stretching too far and just not to keep going. It was time to go to the next level and find a better way of doing things, so I could be productive and meet the needs of my growing customer.
An example of one of these systems was our ordering system. The way we received orders was via email, fax and phone. When I started on my own, I thought of an order number with serial numbers. And over time, as orders became more detailed and demanded more information, the layout and content of the order forms became more complicated. When ordering, the paperwork was assigned to the artist so that they could put together proof and send it to customers.
Without too much detail, the ordering system participated in a step from when the order form is first filled in until the customer completes the payment and the order is sent for printing, orders are closed after the customer receives his product) and These orders are then sent to folders in the alphabetical order of the company or individual (this system also changes over time over time). Over time, this process was constantly optimized and I have to say I was quite proud because we found it because it always ran like the clock. This was important because it enabled us to implement another process of follow-up, ie. orders that had received evidence, orders that were waiting for payments to complete, etc. When I'm doing business training, I tell my clients to plan the business from A to Z.
We ran this ordering system for a while, but then found that because of the fact that a lot of customers were setting up orders it was so hard to find the original Their order to find out what they had ordered before. The reason that I say it's a time-consuming process is because at this point we had accumulated a lot of archives (keeping all the orders that were closed) and there was a store in our house.
It was just a waste of time. It was at this time that I found a software package called "Sales Sheet". There was a database system that we could customize to suit our business and products. After some initial training, we introduced the system into our business, which means that when we received an order, the order would be taken to the sales market immediately and no paperwork would be required.
This was a much more cost-effective way to make things because it was a waste of paper and all of your order or company / person who placed the order could be accessed by clicking a mouse. And when customers reorder an order, we could access this order either by name or previous serial number. In addition, we could run reports and analyze our sales. For example, if we want to find out which customers had the most orders, or which products were ordered the most, etc. When we implemented this database, it became a turning point in our company because I think we were all so happy and relieved to have easy-to-use systems that enabled us to work better.
Looking back, I felt that we changed and developed different areas of the company when their need arose. An example of this is the beginning when I would receive endless calls from customers who all ask the same question, "where are my stickers?" This was actually used to annoy me because even though I had a tracking number, I just did not have time to track all customers and # 39; package. Remember, I was doing everything on my own at the beginning and if I had to respond to every caller who followed his individual packages, I would not get anything else.
It was not until I worked with the admin / sales representative and warned her of the calls she suggested: "Why do not you send the tracking numbers to customers so they can track their own packages and understand it?" I one has to think "what a good idea!" While it may seem so simple, it was something I probably did not even think about because I was so involved in every minute of the business. So from after each package was sent, each customer automatically received an email with their tracking numbers. And this process became chairman of another company's day-to-day operations.
If there is only one rule you need to take from business training, the system all and you will be on track to succeed in small business.