One of the factors that can affect the performance of the training programs is to get your clients to commit. These people need to know what is expected of them and what they can expect to get through the program before you even start.
Here's how to set your training contract:
1. Meetings. Most training plans are done once a week for 1-2 hours. Tell your customers at any time and where you manage your meetings. If you are serving people from all over the world, you can use the Internet as your training partner. You only need to take into account timing when appropriate.
2. Program. You have the option to send email from your clients at least 48 hours before training time to inform them about the agenda of the next meeting. By doing this, your customers can prepare in advance and they know what they will receive from you for each batch.
3. Cancellations. Sometimes it's inevitable that your customers need to cancel their meeting. For your own protection, you need to set a policy for this. You can choose to load them (just report them in advance) or give them a little scope (this can contribute to trusting customers and loyalty). Make sure the cancellation policy is clear.
4. More training time. There are a few customers who will definitely need extra training time. This will not be a problem if you have so much time to do. However, if you do not have the luxury to spend more time for each customer, tell them in advance. Your goal is to give them a clear idea of what they can expect through the program.