In your workplace today, you have probably found yourself or given positive feedback and constructive instructions.
If you are a supervisor who must give your employees annual reviews; team leader who needs to submit a report at weekly weekly meetings; Customer's Ombudsman receives feedback from improper customers; or even CEO who must inform your staff about specific areas within the company that needs improvement, you have probably found giving and sometimes receiving positive feedback and constructive guidelines are important for professional performance and performance.
It's understandable, and also human nature, that only want to hear a good thing in relation to your actions. However, when something has to be changed, corrected, improved, strengthened or updated, corrections, advice, and guidelines will be provided to improve and produce better results.
The key point to remember to give an effective feedback is that it will be provided in a way that promotes respect, understanding and action.
Therefore, when you find yourself in a position to use the words to influence the change of others, rather, "sandwich technology" to help you provide positive feedback and constructive guidelines.
The sandwich method is a simple way to help you construct the words in the form of positive compassion, constructive correction and positive compliment. Basically, the format for the portable use allows you to share your corrections among your compliments.
Use the form above, imagine positive feedback and constructive instructions that are delivered orally as you make a sandwich. First, you must pull out two slices of bread. These two slices represent the positive compliments you will share with your employees, team or employees – two.
Next, you must fill two pieces of bread (or two compliments) with constructive correction. Peanut butter and jelly or smoked turkey, salad, mayo and tomatoes are options to literally fill your sandwich; However, when it comes to filling a verbal sandwich, there are adjustments that contribute to the progress that goes inside.
When the sandwich method is used for verbally performing, this is the format:
Slice of Bread # 1: Positive Compliment
Start the conversation with the fact, observation or action that the person has made it has created a good and positive consequence. Use a receptive voice (courtesy and not a court case). Use open body food (arms side by side with open hands, avoid folding arms over chest, holding hands behind the back or pointing fingers).
Example: "Cassandra, I've seen at your work with our customers that you have demonstrated increased professionalism and respect that represents you and our business." That has been very impressive for me. "
Filling in the middle : Building Correction
Give specific cases, examples, circumstances or actions that need to be modified, improved, reinforced, corrected or updated. Be sure to provide only a few. Registering no more than 3 constructive corrections will provide sufficient "fill" for your sandwich without overwhelming and disgusting your staff, team or employees. Monitor the voice and body language you use. Make sure your tone is welcome, but your constructive and body language is open, not closed.
Example: "For a few moments, however, I became a state of character for you that could lead you to write up and possibly fired if it happens again in the future. The customer was condescending and the single roll of your eyes was rude Knowing that our goal is never to be condescending and rude to any customer – no matter what. I suggest that if you find yourself facing another situation similar to this in the future that either denies you so you can go privately space to calm down and re-focus or excuse yourself to get a prostitute in prostitution who can handle the false ideas of such a desirable customer. "
Slice of Bread # 2: Positive Compliment
Your Conversation With Repetition The fact, observation or action that the person has made it has yielded good and positive years ngri. Continue receiving your tones and opening body language.
Example: "As I said before, I know that this was a different kind of situation than you have previously dealt with before I really understood why your behavior was different this time. If that happens again, I would make sure you have two tools to use that can affect you. Instead, most importantly, removing yourself from the situation can help you continue with your good qualities of professionalism and respect – features that represent you well. "
Next time you find yourself in order to give positive feedback and constructive guidance, try the sandwich technology. It's a simple but powerful way to provide effective feedback. It will allow you to share information with your staff, team or employees that promote understanding, gratitude and progress while producing better and positive results. Most importantly, it will help employees, teams and employees better digest what they do well, what needs improvement and how to be better next time.