10 steps to effective communication

At the root of all successful leaders there is a high level of communication skills. Yes, there have been leaders who have risen to the highest position and did not have the talent, but they probably did not last long. This item was shown recently when I listened to the NPR program for the failure of the big banks on Wall Street. When parliamentarians grieved managers from these agencies about why they did not get risky investments that were made as a very mistake, their answers were the same and quite simple – we did not know. It was their job to know and either nobody told them or they did not get it in the data they had access to. No flags were raised; nobody asked so nobody said. This is indeed a communication digestion that had far-reaching negative consequences.

What is communication? Communication in life is the highlight of all successful and not so well-connected relationships. According to Webster's dictionary, communication is defined as a process of transferring information from one person to another. Communication technologies are symbolic interactions between two at least two drugs, which convey icons and semi-rigorous rules. Communication is generally defined as "import or split thoughts, opinions or information by speech, writing or sign". Although it is like loneliness, communication can better understand communication as a bilateral process that transforms and advances thoughts, emotions, or ideas (energy) towards mutual goals or policies (information).

Why is communication important? Often times we have a message we want to communicate with or we want the recipient to understand our message in the same sense as we transfer it. For example, take a business needs to raise the cost of health insurance. Often times, this is passed through a written document to employees during an open registration period. The employee's reaction is usually angry with the company to enable them to pay more money for health protection. The miss here is that the company is not sharing as much information as they should help an employee understand how the cost of health insurance coverage affects the company and its contribution too. A company should provide an employee with an overall benefit report at that time so that all employees can see how much the company invests in it as an individual. Giving every employee a clear, individualized image and then telling an employee the cost is raising would change how the message was received. There may be anger, but it will focus on the right culprit to raise costs, which are the insurance companies and the medical and not the employer. Effective communication helps to keep the messages active to achieve their goals and help to get relevant answers from the reader of the message. Effective communication helps companies communicate well with their customers and employees; Sending information effectively helps to avoid conflict that may be caused by misunderstandings.

4 types of communication. I used to work with someone I referred to as "chit-chatter". He walks into the hall every day and hits doors and says, "Do you have a minute?" After an hour and a half later he is still sitting. Body language could help prevent this activity without having to be rude or pending. "Do you have a minute?" He started walking in the door before I would answer and I would throw my hand into a "stop" "Now can I get you to my calendar for later today?" His answer always was, "Oh. No, I just came to say hello." This only gesture changed the whole movement in the conversation. There are 4 types of communication that exist in our lives: verbal, non verbal, written and visual.

Verbal Communication: Verbal communication is audio, word, language and spoken. Languages ​​are believed to originate from sounds and gestures. There are many languages ​​spoken in the world. Fundamentals of language formation are: gender, grade, profession, geographical area, age group and other social factors. Speech is an effective means of communication and is again classified into two types of viz. human relations and public speaking. Good verbal communication is an integral part of business communication. In business you will find people from different ages, cultures and races. Floating verbal communication is essential for dealing with people in business communities. Business confidence also plays an important role, which can lead to success when a company with extensive communication skills has been achieved. Public speaking is another verbal communication where you have to deal with a group of people. Preparing for an effective issue before you start is important. In public speaking, the talks must be ready according to the type of audience you are dealing with. The content of your speech should be authentic and you must have enough information about the content you have chosen for public statistics. All key elements in your speech must be identified and these items must be delivered in the correct order. There are many methods of public address and these methods must be practiced for effective speech.

Mental Communication: Mental communication involves physical communication, such as voice, touch, smell and body movement. Creative and aesthetic, non-verbal communication including singing, music, dance and sculpture. Symbols and symbols are also included in verbal communication. Body is not verbal communication. Physical status and physical communication convey a lot of information. Body status is important when communicating with you orally. Folded arms and crucifixes are some of the messages that the body position gives. Physical touch, like shaking hands, pushing, clapping and touching expresses a sense of intimacy. Facial expressions, gestures and eye contact are all different ways of communicating. Reading passwords can help you get to know a person better.

Written communication: Written communication is writing the words you want to communicate with. Good written communication is necessary for commercial purposes. Written communication is practiced in many different languages. E-mails, reports, articles and memos are some ways to use written communication in business. Written communication can be modified and modified many times before it is sent to another person for whom the communication is intended. This is one of the main advantages of using writing as the main means of business communication. Written communication is used not only in business but also in informal communication. Mobile phone SMS is an example of informal written communication.

Visual Communication: The latest communication technology based on four types of communication is visual communication. Visual communication is visual display of information, such as, landscape, photography, symbols, symbols and designs. Television and video are an electronic form of visual communication.

What is your relationship style? I'm from a family where being bones is considered a fighter. To me honesty is the best policy and the only way to be honest is to be straight. Of course, it ends up causing conflicts between me, my mother and my siblings because they would rather agree with people to their face and disagree behind the tents. My style is straight and its style is consistent (with a bit of indirect attack in my opinion, but that blog for the second time!) I have changed my style to reduce the conflict and I've learned to reach my level without slipping any feathers . Does it always work? No, but it has reduced my stress and those around me. It is critically important to know your relationship style and recognize the style of others so that you can learn to be flexible in your message without compromising it and significantly reducing the possibility of misunderstandings. I found an interesting article that had critically important information about the communication style: 21 most important words in English:

Two most important words:

Thank you

Three most important words:

19659002] All forgiven

Four most important the words:

What is your opinion

Five most important words:

You did a good job

Six most significant words:

I want to understand you better.

The smallest important word:

I "

The Band: There is nothing for effective communication until one of the parties does not listen to another. Happened to a customer at the University of Michigan's financial support office where his child is sitting Everyone he has discussed in the office since his child was the first participant there in 2009 had been short, Guidelines for Student Support. Clearly, there is a budget that exists and there is no way outside the box, who is totally disconnected from him as a recipient of financial assistance when attending university in western Michigan for many years. The perception was that the financial support church is to help students find ways to fund their education when they do not have money out of pocket to reach over all costs. University of Michigan Financial Undertakings g it is clear from their words and verbal communication that their task is to limit the amount of funding it goes to each student to meet some secret budget goals. He tried to explain this to the head of the department several times and every time she turned her around and taught him a misunderstanding of counselors or did not follow her instructions or take what was said in context. Not even did she realize she heard what my client was saying or that she would try to help him find funding to help him get $ 26,000 annual school costs. The child asked, "How can I find more money to go to school?" The counselor replied, "By marrying, having a child, walking in the army or your parents dying." He said, "None of them is a remote possibility, which he responded:" Well maybe you should have chosen a school that was more affordable for you. "His child was very hard at getting recognition to U and he made it hard to save him enough to go there. The consultant was actually communicating the Community Guidelines for Student Support to him, that's how he moved what was completely irrelevant .. was very careful and taught me the whole matter that he did not agree that this was the guide. They told him the son for more help. The last time my client had a department manager, she said, "Please accept my apology for any answers you consider inappropriate. "My client did not feel the answers were inappropriate. They totally understood the Federa l instructions, and she repeatedly and mechanically told them again and again and again, missing the team. To return the allegations to my customers and his son clearly showed that she never listened to that I was trying to tell and my client was not heard. It is a disagreeable gap between the parent and the main job of a large organization.

Control conflict: To say that my client had a conflict with U The financial support center in M ​​is underestimated. It was a great communication breakdown, I'm sure he will pay the price later – literally. However, the normal part of life is to have a conflict at home, at work, in all cases where two or more information is shared. What's the key is how we manage conflict and succeed. In the field of financial support, my client has agreed to disagree, take what they want to give and find other resources to reach the gap in teaching. The head of the office will never get what was told to her and he can live with it, that's her loss. There are many effective ways to prevent excited state and one that has been successful is to decide – what can you survive and what are you unwilling? Knowing conflicts occur and are armed with tools to control through it and solve it's keys to having the right mindset while it's happening. My client was unlucky but not private, and I guarantee he is not the first, nor will he be the last to experience a brick when it comes to U U's office. Removing the feeling and denying the situation helped make this a rational conclusion.

How your attitude affects communication: Every attitude is a combination of feelings, opinions and opinions. Behavior refers to the response or actions of an object or organism and attitude predicts behavior. Convincing relationships change attitudes, which then influence behavior that then creates a more productive environment. Persuasive communication is openly striving to persuade others to change their behavior and only works when the source is credible and reliable. To deal with trust and credibility first with your colleagues and other important relationships that you have laid on a strong foundation. Learning to clear your position, followed by supporting arguments and getting others & # 39; Contract is the key to conviction.

Giving and Receiving Feedback: Feedback is the type of communication we provide or receive. Sometimes feedback is called "criticism" but it severely limits its meaning.

Feedback is a way to let people know how successful they are in what they are trying to accomplish, or how they affect you. It allows people to learn how they affect the world around them and it helps us to become more effective. If we know how others see us, we can overcome communication problems and interact with them. Of course there are two aspects of it: giving feedback and getting it.

Receiving feedback: Some people feel the response as pure criticism and do not want to hear it. Others see it as a spiritual absolute; confirmation of their vainness. Still others will only hear praise, but nothing that may indicate imperfection. That's not the case for everyone, of course. Some people are willing to accept responses and look for it, even if it is sometimes disturbing because they believe they can grow. It depends on whether you believe that feedback will harm you or benefit you.

This is not to say that we should always accept the response or the way it is sometimes given. We all have the right to reject feedback and we can expect feedback to be given with respect and supportive treatment. But for all positive and open ways to accept responses, it's the opposite; negative and closed path that pushes back and keeps it under control.

Negative / Closed Style

Pesticides: Requires personal actions, often part of feedback given. Attacks: Oral attacks on the rebate, and turns the table. Refuses: Refuses the accuracy or fairness of the feedback. Sincerely: devalues ​​the speaker, what the speaker is saying, or speaker the right to give feedback. Closed: ignores the comments, listens irrespective of interest. Inactive listening: does not attempt to "hear" or understand the feedback. Rationalization: Finds explanations of feedback that solves personal responsibility. Patronizing: Listen, but shows little interest. Peripherals: Listening and Contracts, but indicates that the reaction will have little real impact.

Positive / Open Style

Open: Listens without frequent interference or objection. Responsible: Do you want to hear what is said without turning the table. Approves: accepts feedback without denial. Sincerely: acknowledges the value of what is said and the speaker is right to say so. Consultation: Communicate appropriately to the speaker and request clarification when necessary. Active listening: listen carefully and try to understand the meaning of the response. Reflective: tries to understand personal behavior that has led to the reaction. Interests: Is really interested in receiving feedback. Truly: Will make personal changes if applicable.

Give Opinion

The other end of feedback is to give it. Some return feedback with joy; After all, it's easier to give advice than take it. Some use tips as weapons, or offer it as a tit-for-tat. For others, feedback is a good way to be important. How you give feedback is as important as you agree, as it can be very negative. To be successful, you must be set on, sensitive and honest when giving feedback. Just as there are positive and negative methods for accepting feedback, there are also ineffective and effective ways to give it.

Ineffective / Negative Transmission

Attachment: Hard hitting and aggressive, focusing on the weaknesses of the other party. Indirect: The reactions are vague and issues are pointed out rather than directly. Immune: little concern for the needs of the other party. Compassion: The reactions are humiliating, which are insulted. Court: Reactions are assessed, judging personality rather than behavior. Generally: refers to extensive issues that are not easy to define. Bad timing: Given a long time after the incident or at the worst time. Possible: Given thoughtless, low regard to the consequences. Quite a thing: feedback meets the needs of the donor, rather than the needs of the other party.

Successful / Positive Delivery

Support: Delivered in an Accurate and Exciting manner. Direct: The focus on feedback is clearly stated. Sensitive: delivered with sensitivity to the needs of the other party. Consideration: The reaction is not intended for offensive or behavior. Descriptive: emphasizes behavior that can be changed, rather than personality. Specific: Reactions are focused on specific behaviors or events. Healthy scheduling: given as close to event as possible and anytime. Reflective: well thought rather than impetuous. Useful: Note is intended to be useful to others.

Importance of Feedback

Feedback is essential for people who want honest relationships. A powerful and important means of communication, providing feedback connects us and our behavior to the world around us.

Communication and Digital Age: There are now many ways to cause communication barriers between people; text, Facebook-ing, Twittering, instant messaging, voice mail and email to name a few. The Stephen Covey Time Management program preaches to us to be a sophisticated technology to let technology be our master. I recently went to a baseball game and when I watched the stadium, I saw people watching the sea watching their mobile phones. They were texting, taking pictures, uploading them to Facebook, talking – it was a new age of media flash. I often get instant messages from customers and potential customers asking me for detailed lifestyle changes and expecting a simple answer instead. It's hard to be an effective communicator of digital age without learning how to use this means in a convincing and appropriate way. My client has an employee who regularly breaks out of unknown email. My client constantly receives complaints about the employee who is considered to be swelling and abrasive. I advised her to sit down with the employee, show examples of relevant emails, advise her 24 hours "cold down" period, and then check the email with someone they can trust before throwing the send key. Monday later, the client announced that 9 out of 10 emails were broken before shipment. The employee then learned the skill of not responding via email to another communication that swept it. It is especially important in this economic situation as we are doing much more with much less and tension is high.

Ask yourself the following questions:

How would your professional and personal life change if you could succeed in this basic skill? Can you afford to make an investment to improve your communication? You must be surprised at the awesome turn your life will take when you learn how to communicate effectively and effectively. Did you know that the most important asset for business or customer is a successful person, someone who has the ability to influence and persuade others? Do you communicate effectively and effectively to affect others or just speak?

i. 2007, Stoney deGeyter; Pole Position Marketing. ii. 2009, Phil Rich, Ed.D., MSW, DCSW; Self-Help Magazine.


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