Corporate organizations have become more competitive in the 21st century due to globalization and growing competition. Global markets, changes in goodwill, faster technological change and increased economic impact on companies have led to increased emphasis on quality management. Many agencies around the world have implemented a quality management system; use quality management tools, software and policies to improve product and service quality.
As you can already know, important success factors ensure effective implementation of quality management systems. Based on the writings of QM scholars, including Crosby, Deming, Feigenbaum, Juran, Garvin, Ishikawa, Taguchi and the results of several QM implementation studies, the following factors can be considered as important performance figures for QM implementation.
1. Supplier Co-operation: An organization is a system that reduces input from the environment and transforms it into output to make a profit, with the main input from suppliers. This section covers the whole range of activities including how organizations maintain close contact with their suppliers and their contribution to product quality, information sharing and performance.
2. People and customer management: This section focuses on how companies manage internal and external customers.
3. Communicating information on reform: This aspect focuses on internal, external and cross-employee relations, communication between managers and suppliers, as well as clients, to enhance the quality of awareness through the organization.
4. Customer Satisfaction Recommendation: A key character that appears to be commonplace in most QM architectural research is both internal and external customers. The importance of customer satisfaction can be found in the Deming Code of Ethics. Deming (1986, p. 32) noted in the book Out of the Crisis: "The consumer is the most important part of the production line. Quality should be aimed at the needs of consumers, present and future." Here I would say that this factor plays an important role in QM implementation.
5. External interface management: Quality must be defined in terms of customer satisfaction or customer satisfaction. Due to nature changes, customers and # 39; future requirements and needs are very difficult now. To predict customers & # 39; Future Requirements, Successful Organizations maintain close relationships with customers through a variety of approaches, such as surveys, focus groups, and so on. As this factor helps companies design new products, features and even new opportunities, this is a very important process for the successful implementation of quality management (QM).
6. SQM: Strategic quality management relationship business strategy with quality. Juran defined SQM as a systematic approach to maintaining quality through organizations. He says: "Strategic quality plans are the glue holding together the agency's reform effort". Some recent research findings show that this factor also plays an important role in QM implementation.
7. Operational Economy Plan: A business efficiency plan focuses on short-term work for QM implementation. This factor can be treated as part of the SQM. At the SQM level, organizations plan quality planning into the overall corporate strategy policy. When the quality goal is cascaded to everyone in the organization, the central manager (or managers) creates short-term goals to achieve the organizational goal. This aspect includes how to determine customer needs and expectations, how to develop a product or service to meet expectations and how to design and develop a product. By examining Crosby's zero-defect planning approach and MBNQA criteria (Baldrige National Quality Program, 2005), I would say that action quality planning can be considered a necessary component of quality improvement.
8. Quality Measurement Measurement: Measurements measure quality measurement performance and require various data, including statistical methodology (SPC), productivity indicators and performance data. Measurement of quality contributes significantly to the quality of construction because it provides an opportunity to identify defects (or errors) in a process or service. As Crosby says, "Tracking allows us to know what we are getting for our money and how it has expired, we can easily predict the importance of this factor in QM implementation.
9. Attitudes, attitudes, perceptions and recognized behaviors shared by individuals within an organization are called cultures. Because of globalization, most companies are operating from different parts of the world. Here, this factor can be seen as an important success. Enables everyone in the organization to use a good reform model as an enterprise-wide learning material to continue improving all aspects of the organization. Based on scientific evidence from previous scientists, competencies can be considered as a fundamental element of QM implementation.  11 Quality of citizenship: Ethical behavior is essential for everyone in the world A clear code of ethics provides everyone with the purpose of harmonizing his personal values with the objectives of the organization to build a stronger workplace. Ethics also provide various benefits for employees, managers, and the community. Because of corporate scandals (such as Goldman Sachs Scandal & Telecom Scandal in India) and very common unethical behaviors at work, corporate social responsibility can be considered an important success for QM implementation.