There are numerous advantages to being able to ask questions. Knowing what to ask, you can get a conversation starting with ease. Asking the right questions will make people open. By collecting maximum information, we can better assess what is happening, especially if it is a problem. A question can guide which guidance the conversation takes. It can help prevent missing information, ensuring that important issues are brought into the conversation and can lead to dispute resolution.
Some questions are better than others. For example, closed questions lead to one-word answers. Here are some examples: Do you like your job? Do you like the people you work with? Are Good Benefits? How long have you worked here? Asking too many closed questions can cause an individual to feel like it is grilled or bombarded and you get limited information.
Open questions require much larger information. It makes the person speak; makes them open, relax and feel the same. Notice the difference: Who are you who really like your job? What are the benefits of working here at work with other organizations? What do you see doing 5 years from now? How is your current supervisor different from the one you have had before?
Why questions can be difficult. Asking "why" tends to put people at risk. Here are some examples: Why were you late this morning? Why didn't you do the project on time? Why did you order these products instead of what we usually get? The result is excuses, arguments, reasons. They can even say, "I don't know" or teach someone else. And this only takes us back as far as progress to resolve what the issue is. What has been done and prepared why it happened did not allow us to expect what to do.
Learn to replace "why" with "what". "What" is an open question that facilitates intelligence. Notice the difference: What happened? What is the difference when it happens? What can you do to prevent this from happening in the future? What do you need from me to help you plan? What are the benefits of these products to those we usually get? "
Avoid asking questions that begin" Have you tried. "First of all," you've tried "is a closed question. Using" tried "is the answer to the recipient. Didn't work and that's why they're here now. Or no, they haven't tried it because they don't know how or fear what the results might be, replace "Have you tried" with "What have you tried? "It's so simple it works. It's an open question that facilitates information gathering.
Copyright © 2009 Gloria Howell